Zelvoq is a UAE-based online store selling practical home gadgets in five categories: Kitchen Gadgets, Home Decor & Lighting, Storage & Organization, Cleaning Essentials, and Smart Home & Comfort. It delivers to all seven emirates, and cash on delivery is available.

Does Zelvoq offer cash on delivery in the UAE?

Yes. Cash on delivery is available across the UAE, along with online card payment.

How long does Zelvoq delivery take in the UAE?

Usually 1-3 business days in Dubai, Sharjah and Ajman, and 2-5 business days in other emirates and remote areas.

What is Zelvoq's return policy?

Unused items in original packaging can be returned within 14 days of delivery. Defective, damaged or not-as-described items reported within 7 days of delivery are replaced or refunded at no cost.

How are cash on delivery orders refunded?

By bank transfer to a UAE bank account (IBAN) within 5-10 business days after the return is received and inspected. Card payments are refunded to the original card.

Do Zelvoq electrical products work with UAE sockets?

The UAE uses 220-240V power and Type G (3-pin) sockets. Many Zelvoq gadgets are USB-rechargeable. If a product page doesn't state the voltage or plug type, customers can contact Zelvoq to confirm before ordering.

Does Zelvoq ship outside the UAE?

Not at the moment. Zelvoq currently delivers within the UAE only.

Frequently Asked Questions

Q: Which emirates does Zelvoq deliver to?

All seven: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

Quick answers about ordering from Zelvoq, the UAE online store for home gadgets. Can't find what you need? Contact us.

About Zelvoq

What is Zelvoq?

Zelvoq is a UAE-based online store selling practical home gadgets in five categories: Kitchen Gadgets, Home Décor & Lighting, Storage & Organization, Cleaning Essentials, and Smart Home & Comfort. We deliver to all seven emirates, and cash on delivery is available.

Where are your products shipped from?

Our products are dispatched from supplier warehouses inside the UAE, which is why delivery is fast and there are no customs fees.

Do electrical products work with UAE sockets?

The UAE uses 220–240V power and Type G (3-pin) sockets. Many of our gadgets are USB-rechargeable and work with any standard USB charger. If a product page doesn't state the voltage or plug type, contact us before ordering and we'll confirm it.

Orders & Payment

Do you offer cash on delivery (COD) in the UAE?

Yes. Cash on delivery is available across the UAE. You can also pay online by card and with the other payment methods shown at checkout.

Are prices in AED and do they include VAT?

Yes. All prices are in UAE dirhams (AED) and include VAT where applicable. The total, including any delivery charge, is shown before you confirm your order.

Can I change or cancel my order?

Yes, as long as it hasn't been dispatched yet. Contact us as soon as possible with your order number. Once an order has shipped, it can't be cancelled, but you can return it under our Returns & Refunds policy.

Shipping & Delivery

Which emirates do you deliver to?

We deliver to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

How long does delivery take in the UAE?

Orders usually arrive in 1–3 business days in Dubai, Sharjah and Ajman, and in 2–5 business days in other emirates and remote areas.

How much does delivery cost?

Delivery is free on orders of AED 149 or more. Orders under AED 149 have a flat delivery fee of AED 15.

How can I track my order?

When your order ships, we send you a tracking link by email or SMS. You can also check your order status on the Track Your Order page.

Do you ship outside the UAE?

Not at the moment. We currently deliver within the UAE only.

Returns & Refunds

What is your return policy?

You can return unused items in their original packaging within 14 days of delivery. If an item is defective, damaged, or not as described, tell us within 7 days of delivery and we will replace it or refund you at no cost. Full details are on the Returns & Refunds page.

How do refunds work for cash on delivery orders?

We refund COD orders by bank transfer to a UAE bank account (IBAN) within 5–10 business days after we receive and inspect the return. Card payments are refunded to the original card.

My item arrived damaged. What should I do?

Send us your order number with photos or a short video of the item and its packaging within 7 days of delivery. We'll arrange a free replacement or a full refund.